A few shared ground rules.

Who provides Tonic

Saxon Fullwood trading as LearnTonic 152 The Beeches, Upton Upon Severn, Worcestershire, WR8 0QQ, United Kingdom

Lessons are intended for all ages. To own an account or buy a subscription, you must be at least 18 and legally an adult where you live. A parent or guardian should supervise younger learners. Separate child accounts and child profiles are not offered. We do not ask for a birthday. Setup asks for a learner age range, which stays on the device. Account owners are responsible for account access and purchases. Do not enter a child's personal details in an account or teacher assignment. Launch availability: Worldwide, subject to local law and payment-provider availability.

Your learning account

Use accurate account details and keep your sign-in secure. Google and email sign-in connect to a Tonic account. Contact support if you believe someone else has access to your account.

Tonic provides ear-training exercises and practice guidance. Results vary with practice and prior experience; the service does not guarantee perfect pitch, qualifications or a particular learning outcome.

Free and Plus

Free includes the first five lessons in each path, the daily mix, streaks, XP, rewards and replays of mastered lessons. Games include a one-time 60-second preview per game and account; the preview does not refresh each day. Plus includes unlimited game play, the full lesson library, custom practice, Focus Lab, Smart Review and detailed listening insights. Lesson prerequisites still apply. Accounts stay Free until a subscription is confirmed. There is no automatic Plus trial.

Prices, payments and renewal

The plan selection and checkout show the price, currency, payment period and applicable taxes. Monthly plans renew monthly; yearly plans charge the full yearly amount and renew yearly. Subscriptions renew automatically until cancelled through the purchase provider. A displayed monthly equivalent for a yearly plan is not monthly billing.

Current web checkout uses RevenueCat with Stripe and charges real money. The current GBP plans are £4.99 per month or £34.99 per year; the amount and currency shown at checkout apply to your purchase. Purchases in the Android app use Google Play billing, with the price and renewal terms shown by Google Play. An account creation, XP reward unlock or payment in a clearly identified sandbox is not a paid subscription.

Cancellation and refunds

Use Account → Manage subscription to open your provider’s billing page and turn off renewal. Ordinary cancellation keeps access until the paid period ends; check the provider’s confirmation for the exact date. Cancellation does not normally refund an earlier payment automatically. For web purchases, email support@learntonic.app with your account email, receipt reference and request. You can also contact us if the billing portal is unavailable or you have deleted your account. A support request is not confirmation of cancellation; we will confirm when renewal has been stopped.

Your mandatory consumer rights are not excluded. UK consumers generally have a 14-day right to cancel a distance contract, subject to the rules for services and digital content. We do not treat simply signing in or starting a lesson as waiving statutory cancellation rights. Tell us clearly if you want to exercise your right to cancel, rather than only stop the next renewal. Rights concerning faulty or misdescribed services continue to apply. Consumers elsewhere retain the mandatory protections of their country; these terms do not impose a blanket no-refunds rule.

You may use this wording by email or post, but do not have to: “To LearnTonic, 152 The Beeches, Upton Upon Severn, Worcestershire, WR8 0QQ, United Kingdom, support@learntonic.app: I wish to cancel my Tonic Plus contract. Purchase date: __. Account email and receipt reference: __. Customer name and address: __. Date: __.” Add your signature only if sending a paper request.

Deleting your account

Deleting Tonic and cancelling a subscription are separate actions. Deletion permanently removes your Tonic learning data and Firebase sign-in account. It does not cancel or refund a subscription. Cancel renewal first if you want future charges to stop, and retain your receipt or billing-portal link. You can still request deletion immediately without waiting for the subscription to expire.

Creating another account does not restore deleted progress or automatically move a subscription. Deletion does not delete your Google account or payment-provider account.

XP and rewards

XP is earned through learning and has no cash value. It cannot be bought, withdrawn, transferred or redeemed for money. Spending XP unlocks the selected cosmetic reward and does not reduce lifetime XP or your level. Unlocked looks can be switched freely while the account exists; deleting the account removes the collection.

Fair use and service changes

Do not interfere with the service, access other people’s accounts, exploit payment or XP bugs, or redistribute the curriculum without permission. Report problems through support. The service may occasionally be unavailable for maintenance or provider outages. Material changes to paid features or subscription terms will be communicated in advance as required by applicable law.

We may restrict an account where reasonably necessary to address fraud, abuse, security risks or a legal requirement. Where appropriate we will explain the reason and allow you to contact support to challenge a mistake. These terms are governed by the law of England and Wales, without removing mandatory protections or court rights you have as a consumer where you live. Nothing here excludes liability that cannot legally be excluded, including fraud or death or personal injury caused by negligence.

Contact and document status

support@learntonic.app Last updated 11 October 2026.